Loker Trainer Contact Center PT. Telmark Integrasi Indonesia di Jakarta Barat

Di tengah hiruk-pikuk Jakarta Barat, peluang emas menanti di depan matamu! PT. Telmark Integrasi Indonesia membuka Loker Trainer Contact Center di Jakarta Barat yang siap mengubah kariermu menjadi lebih cerah. Apakah kamu seorang yang memiliki semangat untuk mendidik dan membagikan pengetahuan? Bergabunglah dengan tim yang dinamis ini dan rasakan pengalaman berharga dalam dunia contact center. Mungkin, sebelum melangkah lebih jauh, kamu bisa menyiapkan dirimu dengan e-book panduan karier yang bisa jadi sahabat terbaikmu di perjalanan ini.

What you'll be doing

• Design and deliver comprehensive training programs for contact center agents, covering topics such as product knowledge, customer service skills, and call-handling techniques

• Assess and evaluate agent performance, providing feedback and coaching to help them improve their skills.

• Collaborate with the management team to identify training needs and develop tailored solutions.

• Stay up-to-date with industry trends and best practices in contact center training, and implement changes to improve the effectiveness of training programs.

• Maintain detailed training records and reports to track the progress and development of agents.

• Assist in the onboarding and integration of new agents into the contact center team.

What we're looking for

• Minimum 2 years of experience as a Trainer or Instructor in a contact centre or customer service environment

• Strong knowledge of contact center operations, customer service principles, and best practices in training and development

• Excellent communication and presentation skills, with the ability to engage and motivate trainees

• Proficient in the use of training tools and technologies, such as learning management systems, virtual classrooms, and multimedia resources

• Adaptable to changes in the industry and able to quickly develop and implement new training programs

• Collaborative and team-oriented, with the ability to work closely with the contact center management team.

• Proficiency in English both spoken and written will be an advantage.

Jadi, jika kamu merasa siap untuk mengambil tantangan dan menjelajahi Loker Trainer Contact Center di PT. Telmark Integrasi Indonesia, jangan ragu untuk melangkah ke arah impianmu! Temukan informasi lebih lanjut tentang template CV yang menarik dan dapatkan peluang yang mungkin tidak akan datang dua kali. Jadilah bagian dari tim hebat di Loker Jakarta Barat ini, dan bawa kariermu ke level selanjutnya!